REFUND FAILED

Event Overview

Event Type: REFUND_FAILED
Category: Payment
Description: Refund could not be completed This webhook is triggered when a refund fails to process or its final status could not be confirmed through EximPe.

Payload Schema

{
    "data": {
        "refunds": [
            {
                "bank_arn": null,
                "comments": "Refund failed or status unknown",
                "order_id": "OD7104928365",
                "refund_id": "RF2859613470",
                "payment_id": "PR3947261085",
                "refund_amount": 799,
                "refund_completed_at": null
            }
        ]
    },
    "version": "3.0.0",
    "event_time": "2026-06-03T14:30:02.854654",
    "event_type": "REFUND_FAILED",
    "sequence_number": "f8b260a7-31c4-49de-90af-6b52d7e1aa39"
}

Field Specifications

Root Level Fields
Data Object Fields

string

required

Always "REFUND_FAILED" for this webhook event

string

required

Timestamp when the event occurred in ISO 8601 formatExample: "2026-06-03T14:30:02.854654"

string

required

Webhook payload version (currently “3.0.0”)

string

required

Unique identifier for the event instanceExample: "f8b260a7-31c4-49de-90af-6b52d7e1aa39"

object

required

Event-specific data payload containing refund details

array

required

Array of refund objects containing the failed refund information

string

required

Order ID associated with the refundExample: "OD7104928365"

string

required

Unique refund identifierExample: "RF2859613470"

string

required

Original payment ID that the refund was attempted againstExample: "PR3947261085"

number

required

Refund amount that failed to processExample: 799

string

Human-readable reason describing why the refund failed or could not be confirmedExample: "Refund failed or status unknown"

string

Bank ARN (Acquirer Reference Number) - null when the refund did not reach the bankExample: null

string

Timestamp when the refund completed - null for a failed refundExample: null

Merchant

Settlement

Refund

Virtual Bank Accounts

LRS

Webhooks

Event Overview

Payload Schema

Field Specifications

​Event Overview

​Payload Schema

​Field Specifications

Event Overview

Payload Schema

Field Specifications