> ## Documentation Index
> Fetch the complete documentation index at: https://docs.eximpe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> EximPe is a cross-border payment solution that enables international merchants to accept payments from Indian customers without establishing a physical presence in India. We handle the complexity of Indian payment methods, regulatory compliance, and currency conversion, so you can focus on growing your business.

## General

### What is the purpose of Cross-Border Payments Import?

Cross-Border Payments Import enables you to accept and process cross-border payments from customers around the world. This feature allows your business to expand its reach and tap into new international markets.

### What is the PACB Integration and why is it important for cross-border payments?

The PACB (Payment aggregator cross border) Integration is the process of connecting your website or online store to the a payment gateway for cross-border payments. It is important because it enables merchants to accept and process payments from customers in different countries and currencies.

### What are the requirements for integrating with EximPe for cross-border payments?

To integrate with EximPe, you will need a website or online store capable of accepting payments through EximPe's payment gateway and must follow RBI guidelines.\
👉 Refer to [RBI Guidelines for Cross-Border Payments](#) for more information.

### What currencies does EximPe accept for Cross-Border Payments?

EximPe supports a wide range of currencies, including:

* U.S. Dollar (USD)
* European Euro (EUR)
* Pound Sterling (GBP)

### How does EximPe handle currency conversion?

EximPe uses real-time exchange rates to convert currencies. These rates are updated regularly to ensure accuracy and transparency for merchants and PSP's.

### How does EximPe ensure the security of my transactions?

EximPe uses industry-grade security protocols including encryption, fraud detection and prevention tools, and full compliance with applicable regulatory standards.

### What fees does EximPe charge for Cross-Border Payment services?

EximPe charges a processing fee per transaction. The fee varies based on payment method, currency, and country. Contact your EximPe Key Account Manager (KAM) for a detailed fee structure.

### How do I get started with EximPe Cross-Border Payments?

* If you already have an account with EximPe, contact your KAM to enable Cross-Border Payments.
* If you’re new, register on [EximPe](https://merchant.eximpe.com) and complete the onboarding process.\
  👉 See [Register for a Merchant Account](./register-merchant).

### By when can we update the Invoice Number if the invoice number was not available before the payment?

The Invoice ID must be shared with the Bank on the **same day** of the transaction. If unavailable at the time of payment, use the **Order Update API** or **Invoice Upload API** to submit it **on the same day (IST)**.\
Invoices must be uploaded within **10 days** of the transaction per RBI guidelines.

### Which payment modes does EximPe support for cross-border payments?

* Credit/Debit Cards
* Net Banking
* APIs

***

## Invoice Upload

### What is the purpose of the Invoice Upload API?

As per RBI guidelines, invoices must be uploaded within 10 days of the transaction. The [Invoice Upload API](/) allows merchants to submit invoices for regulatory and settlement purposes.

### Which file formats are supported for invoice or AWB files?

The following formats are supported:

* PDF (`.pdf`)
* Word Document (`.doc`, `.docx`)
* Image Files (`.jpg`, `.jpeg`)

### Can I upload multiple AWBs using the Invoice Upload API?

Yes. For shipments from multiple vendors, you must post multiple requests:

1. Invoice Upload
2. AWB Upload for Vendor A
3. AWB Upload for Vendor B

Each AWB must have a corresponding file and request.

### By when should invoices be uploaded?

Invoices should be uploaded **as soon as possible**, and no later than **10 days from the transaction date**.

***

## Settlements

### Does EximPe calculate forex rates at the time of transaction or settlement?

Forex rates are calculated at the **time of settlement**.

### How can I get the settlement details?

Settlement data is accessible via the **EximPe Dashboard** or via the **Settlement Details API**.\
👉 Refer to [Retrieve Bank Settlement Details APIs](#).

### When does the settlement process start?

Settlements begin after a transaction is successfully processed. Timelines may vary based on the payment method and type.

### How long does it take for funds to reach my bank?

Typically **1–2 days**, but may take up to **5 days** depending on the currency and banking partners involved.

### Can I retrieve settlement data using API?

Yes. Use the **Settlement Details API** and follow EximPe's integration guide.\
👉 Refer to [Retrieve Bank Settlement Details APIs](#).